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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrea Gonzalez

Andrea Gonzalez

March 25, 2025

5  out of  5
rating by Andrea Gonzalez
"I am now part of the State Farm family! Karina in Ngoc Phung’s office my new enrollment such a breeze. It felt like I was speaking with something I’d know for years. I am now insured and a happy client! 10/10 service!"
We responded:
"Thank you, Andrea, for sharing your experience! I'm delighted to hear that Karina made your enrollment process smooth and welcoming. We're grateful to have you as part of our State Farm family. If you ever have any questions or need assistance, feel free to reach out. Welcome aboard!"
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Mohammadreza Mansooralavi

March 25, 2025

5  out of  5
rating by Mohammadreza Mansooralavi
"I have got Best discount compared with other places and very professional ."
We responded:
"Thank you, Mohammadreza, for sharing your experience! I'm happy to know you found our discounts competitive and our service professional. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Nguyên Vương

March 19, 2025

5  out of  5
rating by Nguyên Vương
"Thank you Alys and Karina ! They were a great help at State Farm today! I had a wonderful experience working with them!"
We responded:
"Thank you, Nguyên, for sharing your positive experience! I'm glad to hear that Alys and Karina were able to assist you effectively. It's wonderful to know you had a great time working with them. If you have any more questions or need further assistance, feel free to reach out to our office."
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silvia mejia

March 17, 2025

5  out of  5
rating by silvia mejia
"Thank you Karina Valdez I got an Excellent customer Service she was very helpful, and patient, she respond all my question. great service"
We responded:
"Thank you, Silvia, for sharing your experience! I'm happy to hear that Karina provided you with excellent service and was able to assist you with all your questions. We appreciate your kind words and are here for any future needs you may have."
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Raudel

March 14, 2025

5  out of  5
rating by Raudel
"Thank you Alys Altamirano at State Farm was amazing with providing excellent customer service and with my insurance needs and other services Mrs Phung State Farm office offers. I would recommend Mrs Phung State Farm to anyone looking for Car insurance needs. I was even able to open a bank account with US Bank with Alys a special promotion which was a true blessing for my family and I thank again Alys for your patience and excellent service."
We responded:
"Thank you, Raudel, for your wonderful feedback! I'm so happy to hear that Alys provided you with excellent service and helped with your insurance and banking needs. It's fantastic that you were able to take advantage of a special promotion with US Bank. Your recommendation means a lot to us, and we're here for any future insurance needs you may have. Feel free to reach out anytime!"
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Daniel Flores

February 28, 2025

5  out of  5
rating by Daniel Flores
"Recientemente pregunté sobre las pólizas de auto y la señorita Karina muy amablemente me explico todos los planes k tienen y finalmente tome un plan kn ellos gracias Karina"
We responded:
"¡Gracias, Daniel! Nos alegra saber que Karina pudo ayudarte con tus preguntas sobre las pólizas de auto. Su dedicación para explicar los planes disponibles es realmente valiosa. Si necesitas más ayuda o tienes alguna otra pregunta, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Harold Nguyen

February 4, 2025

5  out of  5
rating by Harold Nguyen
"Karen is the best at her position. Thank you for helping me reduce half price of my property insurance."
We responded:
"Thank you, Harold! I'm happy to know that Karen was able to assist you in reducing your property insurance costs. Her dedication to helping our customers is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Daisie Sanchez

February 4, 2025

5  out of  5
rating by Daisie Sanchez
"I recently had the pleasure of working with Karina at State Farm. Karina was incredibly courteous and friendly. She took the time to answer all my questions. If you are looking for someone who will provide you with a thorough car insurance quote while offering great customer service, I highly recommend reaching out to Karina."
We responded:
"Thank you, Daisie, for sharing your experience with Karina! I'm happy to know that she provided you with courteous and friendly service while answering all your questions. Your recommendation means a lot to us. If you need any further assistance or have more questions, feel free to reach out anytime!"
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Jody Johnson

February 3, 2025

5  out of  5
rating by Jody Johnson
"She's very nice kind courteous n very helpful. I highly recommend her"
We responded:
"Thank you, Jody, for your wonderful feedback! I'm happy to know you found the service courteous and helpful. Your recommendation means a lot to us. If you have any questions or need assistance in the future, feel free to reach out!"
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andrea rodriguez

January 31, 2025

5  out of  5
rating by andrea rodriguez
"My agent karina valdez was not only very helpful and communicative but gave me the best deal in town! she was there to help me every step of the way. I hope to bring my family into state farm, thank you so much!!"
We responded:
"Thank you, Andrea, for sharing your experience! I'm happy to hear that Karina was helpful and communicative, providing you with the best deal in town. It's wonderful to know she supported you every step of the way. We look forward to welcoming your family to State Farm. If you have any questions or need further assistance, feel free to reach out!"
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Robert Elder

January 31, 2025

5  out of  5
rating by Robert Elder
"Great service and answerd my questions"
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Karla Diaz

January 23, 2025

5  out of  5
rating by Karla Diaz
"Excellent service the attention of the service agents are excellent especially Karina Calderon 💯"
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Fabian Flores

January 21, 2025

5  out of  5
rating by Fabian Flores
"Service was really good explained and answered all my concerns would highly recommend this place. Thank you Nguc Phung"
We responded:
"Thank you, Fabian, for your wonderful feedback! I'm glad to know that all your concerns were addressed and that you found our service helpful. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Johnny Gomez

January 15, 2025

5  out of  5
rating by Johnny Gomez
"Very nice and easy customer service!"
We responded:
"Thank you, Johnny, for your fantastic review! I'm glad you found our customer service nice and easy. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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phuong phuong

January 14, 2025

5  out of  5
rating by phuong phuong
"I really appreciate their service very impressive and fast, thanks Karen Vo for your helping ^^"
We responded:
"Thank you, Phuong, for your wonderful feedback! I'm glad you found our service impressive and fast. Karen Vo is indeed a valuable part of our team, and I'm happy she could assist you. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Angelyna Martinez

January 13, 2025

5  out of  5
rating by Angelyna Martinez
"Karen was a very well informed, friendly and professional Statefarm Agent. The process was quick. Overall great experience"
We responded:
"Thank you, Angelyna, for sharing your experience! I'm glad Karen was able to provide you with a quick and professional service. It's wonderful to know you had a great experience with us. If you have any questions, feel free to reach out."
Profile photo of Khoa Nguyen

Khoa Nguyen

January 6, 2025

5  out of  5
rating by Khoa Nguyen
"I had a great experience setting up auto insurance for my in laws. Ngoc was able to help me do everything over the phone, and got a great rate. Couldn't have been nicer and easier. I would highly recommend her services."
We responded:
"Thank you, Khoa, for sharing your positive experience! I'm happy to know that setting up insurance for your in-laws was smooth and convenient over the phone. It's wonderful to hear that you found the rate satisfactory and the process easy. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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Cozy Corner Stationery

December 19, 2024

5  out of  5
rating by Cozy Corner Stationery
"The best policy and best price so far. They support me very quickly when I need help."
We responded:
"Thank you! I'm glad to hear that you're satisfied with the policy and pricing. It's wonderful to know that our team was able to support you promptly when needed. If you have any questions or need further assistance, feel free to reach out anytime."
Profile photo of Nam Vo

Nam Vo

December 17, 2024

5  out of  5
rating by Nam Vo
"Recommended Karen for advising for the insurance plans."
We responded:
"Thank you, Nam, for your recommendation! I'm glad to hear that Karen was able to assist you with your insurance plans. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Russo Mutuc

Russo Mutuc

November 19, 2024

5  out of  5
rating by Russo Mutuc
"Karina was very was pleasant to work with. She was very helpful in answering my questions regarding car insurance and life policy. She has great patience and us very attentive in setting up my policy. I highly recommend her services!"
We responded:
"Thank you, Russo, for sharing your positive experience with Karina! I'm glad to hear she was able to assist you with your car insurance and life policy questions. Her patience and attentiveness are qualities we value highly in our team. We appreciate your recommendation and look forward to assisting you with any future needs. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
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Xuzhong Chen

November 18, 2024

5  out of  5
rating by Xuzhong Chen
"Ngoc is a great agent!"
We responded:
"Thank you, Xuzhong! I'm glad you think so. Your feedback means a lot to me. If you ever need anything, feel free to reach out. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
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nataly calderon

October 31, 2024

5  out of  5
rating by nataly calderon
"Karina Valdez has really helped me with her services. She is very professional, understanding and informative in regards to any question or concern I have about my insurance. Definitely recommend her and the rest of the staff."
We responded:
"Thanks for the kind words, Nataly! We’re happy to hear Karina was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Profile photo of Jose “Joe” alavez

Jose “Joe” alavez

October 29, 2024

5  out of  5
rating by Jose “Joe” alavez
"Good afternoon I’m a new member my name is Jose Alavez announcing i’m impressed how Karina help me Karina took care of me. She have an awesome customer service representation she’s the greatest I’ve ever met"
We responded:
"Thank you, Jose, for sharing your experience! I'm very happy to hear that Karina provided you with such excellent customer service. We are grateful to have her on our team, and it's wonderful to know she took great care of you. If you need any further assistance, our office is always here to help. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Profile photo of Hao Shen

Hao Shen

October 29, 2024

5  out of  5
rating by Hao Shen
"My agent, Karen Vo, is absolutely wonderful! She’s not only super nice but also incredibly patient, taking the time to answer all my questions thoroughly and ensuring I felt comfortable with every aspect of my insurance options. Karen went above and beyond to make sure I fully understood my policy and even provided some helpful insights that I hadn’t considered before. My experience was fantastic from start to finish, and I almost instantly felt confident in my decision to switch from GEICO to State Farm. I couldn’t be happier with the personalized, caring service I received from Karen and highly recommend her to anyone looking for a knowledgeable and friendly agent!"
We responded:
"Jerry, thank you so much for your wonderful review! I'm really happy to hear about your positive experience with Karen Vo. Her dedication to providing thorough and patient service is truly commendable. It's great to know that she was able to make you feel comfortable and confident in your decision to switch from GEICO to State Farm. Your satisfaction with the personalized and caring service means a lot to us. If you ever have any further questions or need assistance, please don't hesitate to reach out. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
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Julie Valenzuela

October 21, 2024

5  out of  5
rating by Julie Valenzuela
"Karen, is so wonderful she help me to the quote of my car insurance and make sure I fully understand it thanks"
We responded:
"Karen is indeed wonderful! I'm happy she could assist you with your car insurance quote and ensure you fully understood it. Your satisfaction is very important to us. If you have any more questions, don't hesitate to reach out. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"