State Farm® Insurance Agent Ngoc Phung
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patrick Powell
October 17, 2024
5
out of
5
rating by Patrick Powell
"Karina, was very helpful, quick and accurate. Excellent customer service"
Kim Nguyen
October 17, 2024
5
out of
5
rating by Kim Nguyen
"I got insurance here, price better than Progressive. Karen explained very much in detail and carefully about policy. Recommened"
We responded:
"Thank you, Kim, for your wonderful review! I'm glad to hear that you found our prices competitive and that Karen was able to explain the policy details thoroughly. We appreciate your recommendation and are here for any future insurance needs you may have. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Kenk k
October 1, 2024
2
out of
5
rating by Kenk k
"UPDATED AFTER ONE MONTH EXPERIENCED WITH THEM. The representative Karen Vo is ok. Another one, Remy Huynh is better, but the company's policy and way to do their job unprofessionally. They sold me their product, i paid exactly as their requested, but one month later, they asked for more with an unreasonable and non-persuading reason, which appeared after one month. I only gotta cancel mine after communications between they and me became harder, more difficult, you called, left voice and text messages, emails...You got no answers_ they seem to always be busy. I required a cancellation letter or form, but they said they only have one way to do it: Sending you an email saying that you wanna cancel your policy with them_ No Date, No policy number, No signaturs from both sides.... That's it? How come, i was wondering, a big insurance company like State Farm has no form of cancellation for their agents and clients? So disappointed."
We responded:
"Thank you, Kenk, for sharing your experience. I'm glad to hear that Karen and Remy were able to assist you. However, I'm genuinely concerned about the issues you faced with our policy and communication process. We strive to provide professional and clear service, and it seems we fell short in your case. Your feedback is valuable, and we will review our procedures to improve. Please feel free to reach out to our office if you have any further questions or need assistance. "
Sunny Jung
October 1, 2024
5
out of
5
rating by Sunny Jung
"Karina has had a lot of help to help me get insurance at a low price, she's a very kind person, and she can get state farm insurance with an easy explanation."
We responded:
"Sunny, thank you for the fantastic review! I'm happy to know you had a positive experience with our office. If you ever need further assistance, we're here to help! - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Chang Her
October 1, 2024
5
out of
5
rating by Chang Her
"Agent was polite, patient, and knowledgeable. She broke down the policies in a way to make it easy to understand and decide from. Peak tier customer service. Definitely would recommend State Farm to friends."
We responded:
"Chang, thank you for your wonderful review! I'm glad to hear that you found our service polite, patient, and knowledgeable. It's great to know that the breakdown of policies made it easier for you to understand and decide. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
32_Minh Triết
September 27, 2024
5
out of
5
rating by 32_Minh Triết
"Nice services!!"
We responded:
"Thank you! I'm glad you found our services nice. Your positive feedback means a lot to us. If you ever need further assistance, feel free to reach out! - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Anna Bui
September 24, 2024
5
out of
5
rating by Anna Bui
"My cousin and I just went there last week to get a new plolicy. Everything was above and beyond, the staffs and the owner are super nice and friendly. Chi Karen is pretty nice, and she explained and answered all the questions that we might concern. She also helped us a lot to get a good price for both of our cars. I will recommend her office to other friends and family members."
We responded:
"Hey Anna, thank you for sharing your kind words! I'm happy to know that you and your cousin had such a positive experience with our office. I'm glad we could assist with all of your questions and help secure a good price for your cars. Your recommendation means a lot to us. We're are just a call away if you think of any other questions or need more assistance! - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Joseph Mondragon
September 16, 2024
5
out of
5
rating by Joseph Mondragon
"Karina was super helpful and professional in assisting me today as a first time insurance buyer. Made this experience really helpful and easy which a such positive personality. 5 stars for Karina."
We responded:
"Thank you, Joseph, for your wonderful review! I'm glad to hear that Karina was able to assist you with your first insurance purchase. Her positive personality truly shines through in her work. We appreciate your feedback and look forward to assisting you with any future needs! - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
william cabrera
September 13, 2024
5
out of
5
rating by william cabrera
"Easy to work with"
We responded:
"Thank you, William, for your positive feedback! I'm glad you found our team easy to work with. We appreciate your support and look forward to assisting you with any future needs. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Rubi Tran
September 9, 2024
5
out of
5
rating by Rubi Tran
"Karen helped me and my husband with life policy . She’s so patient and nice."
We responded:
"Thank you, Rubi, for your wonderful review! I'm happy to hear that Karen was able to assist you and your husband with your life policy. Her patience and kindness are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Jason Barrientos
August 21, 2024
5
out of
5
rating by Jason Barrientos
"Karina has great customer service very friendly. She explained everything very well. Was really helpful. Thank you for your time and help!"
We responded:
"Thank you, Jason, for the 5-star rating! I'm happy you had a positive experience with our office. If you need any further assistance, we're here to help. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
loc pham
June 25, 2024
5
out of
5
rating by loc pham
"Ngoc Phung / Karen Vo provided me with top tier customer service and guided me through the process to pick out the beat policy that fits my needs without overpaying. I ended up with a bundle of 2 cars and 1 house policy with umbrella that will give me peace of mind Very much Recommend!!"
We responded:
"Loc, I'm thrilled to hear you found the perfect policy bundle for your cars and house with an umbrella policy! I'm glad Karen provided top-tier customer service to guide you through the process. We're grateful for your recommendation and look forward to assisting you in the future! - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Julio Perez
June 25, 2024
5
out of
5
rating by Julio Perez
"Amazing costumer service 👏 I will truly recommend others :)"
We responded:
"Julio, I'm thrilled you had an amazing experience with our customer service! We're pleased you would recommend us to others! Thank you for your kind words! Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Maricela Morales
June 25, 2024
5
out of
5
rating by Maricela Morales
"Mi experiencia con Karina una excelente atención buen servicio y ella buscó la mejor póliza para mis vehículos la recomiendo 💯"
We responded:
"¡Muchas gracias por su comentario, Maricela! Nos alegra saber que tuvo una excelente experiencia con Karina además de encontrar la mejor póliza para sus vehículos. Apreciamos mucho su recomendación al 100% y sus amables palabras. Si necesita más asistencia en el futuro, no dude en contactarnos. ¡Que tenga un excelente día!"
Trong Thi Kim Nguyen
June 24, 2024
5
out of
5
rating by Trong Thi Kim Nguyen
"She is very nice 👍"
We responded:
"Trong, I'm pleased you found our team very nice! Providing exceptional service is our priority, and we're grateful for your positive feedback. If you need assistance in the future, feel free to reach out. Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
robert encizo
June 18, 2024
5
out of
5
rating by robert encizo
"Karina was very helpful in providing information regarding the various coverage options as well as finding me the best coverage possible for my vehicle."
We responded:
"Thank you, Robert, for your 5-star review! I'm pleased Karina could assist you in finding the best coverage for your vehicle. We're grateful for your positive feedback and look forward to helping with any future insurance needs. Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Nhat Anh Ton
June 15, 2024
5
out of
5
rating by Nhat Anh Ton
"Karen has a great customer service skill and experienced. Will recommend my family and friend to buy auto insurance from her"
We responded:
"Nhat Anh, we're thrilled to hear you had a great experience with Karen! We're grateful for your recommendation and look forward to assisting your family and friends with their auto insurance needs. Thank you for recognizing Karen's excellent customer service skills and experience! Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Cindy Nguyen
June 13, 2024
5
out of
5
rating by Cindy Nguyen
"My husband and I were in need of getting life insurance asap as we’ve been putting it off for years. Due to the high ratings we decided to give this firm a try. Within minutes of texting for information someone reached out to assist me with my insurance needs. Karen texted me to introduce herself and assist me and my husband with opening a new life insurance policy. She was very courteous, friendly and attentive to our whole process. She was quick with any questions I may have and always let me know she’s here. The whole process was quick and easy. Thank you Karen for taking care of us. We highly recommend Karen and her firms for all your insurance needs."
We responded:
"Cindy, we're thrilled to hear you and your husband had a quick and easy experience getting your new life insurance policy with Karen! We're pleased to know Karen provided courteous and attentive service throughout the process. Thank you for recommending Karen and our firm for all your insurance needs. We're here for you anytime you need assistance! - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Nhân Đỗ
May 30, 2024
5
out of
5
rating by Nhân Đỗ
"Dịch vụ rất ok"
We responded:
"Cam on chu rat nhieu - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Alex Haugen
May 30, 2024
5
out of
5
rating by Alex Haugen
"Very helpful!!! She helped me set up both my renters insurance and my car insurance for a cheaper price than what my car insurance originally was."
We responded:
"Thank you, Alex! I'm pleased to hear that we could assist you in setting up both your renters and car insurance at a more affordable rate. It's great to know you're satisfied with the savings and service provided. If you need any further assistance, feel free to reach out. Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Thuy Nguyen
May 28, 2024
5
out of
5
rating by Thuy Nguyen
"Karen helped my mom a lot. So fast service, friendly staffs. It helps a lot."
We responded:
"Thuy, I'm thrilled to hear that Karen provided your mom with fast and friendly service! We're pleased to have been able to assist. Thank you for your kind review! If you need anything else, feel free to reach out. - Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
My Luu
May 13, 2024
5
out of
5
rating by My Luu
"I got into an emergency situation where my car insurance all of the sudden got canceled without my notice. Since I found out on Sunday, eventually the office wasn’t open but as I gave it a chance and contacted Karen, she responded as soon as she can and helped me to ease my mind and solve the problem that I had. I would always recommend Karen as your Statefarm Agent!!!"
We responded:
"My Luu, we're thrilled to hear about your positive experience with Karen in resolving your car insurance emergency promptly. We're pleased to have been able to ease your mind and assist you. Thank you for your recommendation! For any future insurance needs, feel free to reach out. - Ngoc Phung, State Farm Insurance Agent, Santa Ana, CA"
Han Nguyen
May 8, 2024
5
out of
5
rating by Han Nguyen
"Karen was very friendly, knowledgeable, and helpful. She was able to assist me in updating my renewals for better prices through texting, very flexible."
We responded:
"Han, we're thrilled to hear that Karen was able to assist you with updating your renewals for better prices through texting! We're pleased that you found her friendly, knowledgeable, and flexible. Thank you for sharing your positive experience with us. If you need any further assistance, feel free to reach out. Ngoc Phung - State Farm Insurance Agent, Santa Ana, CA"
Kayleen Valenzuela
April 30, 2024
5
out of
5
rating by Kayleen Valenzuela
"Karina helped us out with insurance for my moms car.thank you for helping us out and explaining everything to my mom. The fact that she speaks Spanish is plus."
We responded:
"Kayleen, thank you for your wonderful review! I am happy Karina was able to assist you with your mom's auto insurance. And thank you for choosing us!"
Duong Chiem
April 22, 2024
5
out of
5
rating by Duong Chiem
"Karen was very helpful and assisted me in getting a good insurance policy"
We responded:
"Thank you for your kind words, Duong! We're glad to hear that Karen provided you with great service. If you ever need anything else, don't hesitate to reach out. We're here to help! - Ngoc Phung - State Farm Insurance Agent"