State Farm® Insurance Agent Ngoc Phung
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
An Phuong
July 26, 2025
1
out of
5
rating by An Phuong
"I’ve had a really bad experience here. I’ve been with State Farm since 2021. Over the past two years, my rates have been increasing continuously. At first, it was every six months. Then, within the past year, it became every three months. And now, it’s every single month. When I spoke with Ngoc Phung, she told me that my rate would stay the same and that I could contact her if anything changed. I tried reaching out to her when my bill first went up from $598 to $625, and then again when it increased to $680. She never responded to any of my messages during that time. It wasn’t until just a few days ago, after I messaged her again, that she finally replied and told me she no longer works there — and simply told me to call the office instead. Right now, I’m being charged $755 per month for the same policy. I really don’t like shopping around for insurance, but with these constant price increases and such unprofessional service, I highly recommend others look elsewhere. Find an agent who is reliable and actually stands behind their word. Thank you."
Bao Tran
July 22, 2025
5
out of
5
rating by Bao Tran
"She helped me very enthusiastically, friendly and funny."
We responded:
"Thank you for your review, Bao Tran! I'm happy to hear that you found the assistance enthusiastic, friendly, and funny. If you need any further help or have questions, feel free to reach out anytime!"
Daniel Chavez
July 21, 2025
4
out of
5
rating by Daniel Chavez
"Detailed"
We responded:
"Thank you for the positive review, Daniel!"
TOAN NGUYEN
July 3, 2025
5
out of
5
rating by TOAN NGUYEN
"Did not get bribe for this review. Chi Ngoc really took care of our family and always give the best deal/price."
We responded:
"Thank you, Toan Nguyen! I'm happy to hear that Chi Ngoc has been able to provide great care and the best deals for your family. We truly appreciate your support and trust in us. If there's anything else we can assist you with, just let us know!"
90266att
July 1, 2025
5
out of
5
rating by 90266att
"Friendly, professional, detailed"
We responded:
"Thank you for your review. I'm happy you found our service friendly, professional, and detailed. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
Charlene Dator
June 30, 2025
5
out of
5
rating by Charlene Dator
"Very clear and well-explained policies on different insurance coverages by agent Alys, so grateful for her professionalism and patience, thank you! God bless you- be glad to share my experience with my friends and family too!"
We responded:
"Thank you for your review, Charlene! I'm happy to hear that Alys provided you with clear explanations and demonstrated professionalism and patience. We appreciate your willingness to share your experience with others. If you need anything else, feel free to reach out!"
Ivonne
June 30, 2025
5
out of
5
rating by Ivonne
"I recently had to obtain my car insurance again and State Farm representative Alys was very helpful and detailed that made it very clear and easy to make a great decision on what was best for me at this time. Thank you again Alys, I appreciate your help."
We responded:
"Thank you, Ivonne! I'm happy to hear that Alys was able to assist you with your insurance needs. We appreciate your feedback and are always here to help with any questions or future needs. Thanks for choosing us!"
Loren Vitangcol
June 26, 2025
5
out of
5
rating by Loren Vitangcol
"Karina Valdez explain thoroughly the Insurance Policy."
We responded:
"Thank you for your review, Loren! I'm happy to hear that Karina was able to provide a thorough explanation of the insurance policy. We appreciate your feedback and are always here to assist with any questions or needs you might have. Thanks for choosing us!"
Thuan Vuong
June 26, 2025
5
out of
5
rating by Thuan Vuong
"Great service. Friendly staff and very reliable"
We responded:
"Thank you, Thuan! I'm happy to hear that you found our service great and our team friendly and reliable. We’re committed to providing the best experience possible. Let us know if there's anything else we can do for you!"
Dave Patel
June 7, 2025
5
out of
5
rating by Dave Patel
"My agent Karina Valdez is a fantastic agent she is clear and professional and explains everything so well"
We responded:
"Thank you for your review, Dave! I'm happy to hear that Karina provided clear and professional service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Brigette King
May 22, 2025
5
out of
5
rating by Brigette King
"Alys has great customer service . I rate her a 10. Brigette"
We responded:
"Thank you, Brigette! I'm glad to hear that Alys provided you with excellent customer service. We appreciate your feedback and are grateful to have Alys as part of our team. If you have any questions or need further assistance, feel free to reach out to our office."
Luat Nguyen
May 10, 2025
5
out of
5
rating by Luat Nguyen
"I had a fantastic experience working with Ngoc and her employees. From our very first conversation, it was clear that they genuinely care about their clients. They took the time to explain all my options in simple, understandable terms and helped me find the perfect coverage for my needs and budget. What really stood out was their responsiveness and attention to detail—every question I had was answered promptly and thoroughly. I felt supported every step of the way. If you're looking for an insurance agent who is knowledgeable, honest, and truly has your best interest at heart, I highly recommend this place."
We responded:
"Thank you, Luat, for sharing your wonderful experience! I'm glad to know that our team could assist you in finding the right coverage while making everything clear and understandable. It's great to hear that our responsiveness and attention to detail made a positive impact. We're here for any other questions or needs you might have. Your recommendation means a lot to us!"
Madellyn Altamirano
April 13, 2025
5
out of
5
rating by Madellyn Altamirano
"I had a great experience with my State Farm. Beyond car insurance, Alys was also able to assist me with getting a 0% interest credit card."
We responded:
"Thank you, Madellyn, for the fantastic rating! I'm happy to know that you had a positive experience with our office!"
Robert Guzman
April 12, 2025
5
out of
5
rating by Robert Guzman
"Alys Altamirano she's one of a kind She's wonderful she goes beyond lucky enough to have her in your team"
We responded:
"Thank you, Robert, for your kind words! I'm happy to hear that Alys has made such a positive impact. We're grateful to have her as part of our team. If you need any assistance in the future, feel free to reach out!"
Duyen Nguyen
April 2, 2025
5
out of
5
rating by Duyen Nguyen
"Ngọc Phụng State Farm provides exceptional service! The team is professional, knowledgeable, and always willing to help. They take the time to explain coverage options clearly and ensure you make the best decision. Highly recommended!"
We responded:
"Thank you, Duyen, for your wonderful feedback! I'm happy to know that our team's professionalism and knowledge made a positive impact. It's great to hear that the explanations on coverage options were clear and helpful. We're here for any future needs or questions you might have!"
Andrea Gonzalez
March 25, 2025
5
out of
5
rating by Andrea Gonzalez
"I am now part of the State Farm family! Karina in Ngoc Phung’s office my new enrollment such a breeze. It felt like I was speaking with something I’d know for years. I am now insured and a happy client! 10/10 service!"
We responded:
"Thank you, Andrea, for sharing your experience! I'm delighted to hear that Karina made your enrollment process smooth and welcoming. We're grateful to have you as part of our State Farm family. If you ever have any questions or need assistance, feel free to reach out. Welcome aboard!"
Mohammadreza Mansooralavi
March 25, 2025
5
out of
5
rating by Mohammadreza Mansooralavi
"I have got Best discount compared with other places and very professional ."
We responded:
"Thank you, Mohammadreza, for sharing your experience! I'm happy to know you found our discounts competitive and our service professional. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Nguyên Vương
March 19, 2025
5
out of
5
rating by Nguyên Vương
"Thank you Alys and Karina ! They were a great help at State Farm today! I had a wonderful experience working with them!"
We responded:
"Thank you, Nguyên, for sharing your positive experience! I'm glad to hear that Alys and Karina were able to assist you effectively. It's wonderful to know you had a great time working with them. If you have any more questions or need further assistance, feel free to reach out to our office."
silvia mejia
March 17, 2025
5
out of
5
rating by silvia mejia
"Thank you Karina Valdez I got an Excellent customer Service she was very helpful, and patient, she respond all my question. great service"
We responded:
"Thank you, Silvia, for sharing your experience! I'm happy to hear that Karina provided you with excellent service and was able to assist you with all your questions. We appreciate your kind words and are here for any future needs you may have."
Raudel
March 14, 2025
5
out of
5
rating by Raudel
"Thank you Alys Altamirano at State Farm was amazing with providing excellent customer service and with my insurance needs and other services Mrs Phung State Farm office offers. I would recommend Mrs Phung State Farm to anyone looking for Car insurance needs. I was even able to open a bank account with US Bank with Alys a special promotion which was a true blessing for my family and I thank again Alys for your patience and excellent service."
We responded:
"Thank you, Raudel, for your wonderful feedback! I'm so happy to hear that Alys provided you with excellent service and helped with your insurance and banking needs. It's fantastic that you were able to take advantage of a special promotion with US Bank. Your recommendation means a lot to us, and we're here for any future insurance needs you may have. Feel free to reach out anytime!"
Daniel Flores
February 28, 2025
5
out of
5
rating by Daniel Flores
"Recientemente pregunté sobre las pólizas de auto y la señorita Karina muy amablemente me explico todos los planes k tienen y finalmente tome un plan kn ellos gracias Karina"
We responded:
"¡Gracias, Daniel! Nos alegra saber que Karina pudo ayudarte con tus preguntas sobre las pólizas de auto. Su dedicación para explicar los planes disponibles es realmente valiosa. Si necesitas más ayuda o tienes alguna otra pregunta, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Harold Nguyen
February 4, 2025
5
out of
5
rating by Harold Nguyen
"Karen is the best at her position. Thank you for helping me reduce half price of my property insurance."
We responded:
"Thank you, Harold! I'm happy to know that Karen was able to assist you in reducing your property insurance costs. Her dedication to helping our customers is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Daisie Sanchez
February 4, 2025
5
out of
5
rating by Daisie Sanchez
"I recently had the pleasure of working with Karina at State Farm. Karina was incredibly courteous and friendly. She took the time to answer all my questions. If you are looking for someone who will provide you with a thorough car insurance quote while offering great customer service, I highly recommend reaching out to Karina."
We responded:
"Thank you, Daisie, for sharing your experience with Karina! I'm happy to know that she provided you with courteous and friendly service while answering all your questions. Your recommendation means a lot to us. If you need any further assistance or have more questions, feel free to reach out anytime!"
Jody Johnson
February 3, 2025
5
out of
5
rating by Jody Johnson
"She's very nice kind courteous n very helpful. I highly recommend her"
We responded:
"Thank you, Jody, for your wonderful feedback! I'm happy to know you found the service courteous and helpful. Your recommendation means a lot to us. If you have any questions or need assistance in the future, feel free to reach out!"
andrea rodriguez
January 31, 2025
5
out of
5
rating by andrea rodriguez
"My agent karina valdez was not only very helpful and communicative but gave me the best deal in town! she was there to help me every step of the way. I hope to bring my family into state farm, thank you so much!!"
We responded:
"Thank you, Andrea, for sharing your experience! I'm happy to hear that Karina was helpful and communicative, providing you with the best deal in town. It's wonderful to know she supported you every step of the way. We look forward to welcoming your family to State Farm. If you have any questions or need further assistance, feel free to reach out!"